REKLAMATION

You can report a fault for three years from delivery. For the first two years, if something is wrong, we have to show it wasn’t faulty when you got it. Not the other way round.

After two years the burden shifts: you would need to show the fault was there from the start. The right to report it still runs to three years. Report the fault within a reasonable time of noticing it — within two months always counts as reasonable.

There is no fixed warranty period on top of this and we do not offer one, because a warranty would not add anything to what the law already gives you here.

Training clothes are washed often and used hard, so the line matters. Here is where we draw it.

The last three are on this list because we publish measured figures. Publishing a number makes it part of what you bought. If our number is wrong, that is our problem, not yours. The method is here so you can repeat it.

• —Write to support@jhntrading.shop with your order number and what went wrong.
• —A photograph of the fault usually saves a round trip.
• —Do not throw the item away before we have answered.
• —We reply within two working days and tell you whether to send it back, and who pays for that (we do, if it is a fault).

In order: repair or replacement first, and if neither is possible or reasonable, a price reduction or your money back. If we replace the item, the three years start again on the replacement. Reasonable costs you had because of the fault — return postage, for instance — are ours to cover.

If we say no to your claim and you disagree, you can take it to Allmänna reklamationsnämnden (ARN). It is free for you, and we will follow their recommendation.

ARN, Box 174, 101 23 Stockholm, arn.se. You can also take the matter to a Swedish general court. We will include this information in writing in any answer where we reject a claim, not only here.

• —Wash at 30 °C, inside out, on a normal cycle. Higher temperatures shorten the life of the elastane faster than anything else you can do.
• —No fabric softener. It coats the fibres and slows drying, which changes the one number this shop is built on.
• —Line dry. Tumble drying is the second fastest way to lose elasticity.
• —Wash mesh and seamless pieces in a bag if you wash them with anything that has a zip or a hook.
• —The stated shrinkage figure on each product page is measured after five washes at 30 °C with line drying.