ÅNGERRÄTT

You have 14 days to withdraw from the purchase. The period runs from the day after you receive the goods. If an order arrives in several parcels, it runs from the day after the last one. You do not have to give a reason and you do not have to justify the decision to us.

If we had failed to tell you about this right, the period would extend — up to a maximum of one year. We are telling you here, at checkout, and in your order confirmation.

• —Tell us within the 14 days. An email to support@jhntrading.shop is enough — a sentence saying you are withdrawing, with your order number.
• —Or use the official form from Konsumentverket: ångerblankett (PDF). You are not obliged to use it.
• —Then send the goods back within 14 days of telling us. Sending them within that window is enough; they do not have to arrive within it.
• —Keep the proof of postage until the refund lands.

• —We refund what you paid for the goods, plus the standard outbound shipping you paid, within 14 days of receiving your withdrawal.
• —If you chose a more expensive delivery method than our standard one, we refund the standard rate rather than the upgrade.
• —We may wait to refund until the goods are back with us, or until you show they have been sent.
• —The refund goes back the same way you paid, unless you ask for something else.
• —The return shipping cost is yours unless the item was faulty or we sent the wrong thing, in which case we cover it.

You may examine the goods the way you would in a shop. In this category that means trying it on, moving in it, and checking it in good light. If you handle it beyond that and the value drops as a result, we may deduct the difference. Wearing something for a full session, washing it, or removing the labels goes beyond examination.

Before you train in it, squat in front of a mirror and check the seat in good light. That is the test that matters, and doing it doesn't affect your right to return. Trying a squat at home is reasonable examination. We will not use it as a reason to refuse a return, and neither will we use “it has been tried on”.

Support garments (Support Light, Support Medium and Support High) are delivered sealed for hygiene reasons. If you open the seal, the right of withdrawal no longer applies to that item. This is stated in three places before you can buy one: on the product page, on the cart line, and as a separate confirmation you have to tick at checkout.

Sealed support garments cannot be returned once the seal is opened.

The seal is on the outer wrapping, not on the garment. You can look at it, hold it up and read the labels through the packaging without losing the right.

Everything except an opened sealed support garment keeps the full 14 days. We do not extend the hygiene exception to tights, shorts or anything else, and we do not treat sweat as a reason to refuse a return within the period.

Withdrawal and faults are two separate rights. If the item is faulty you have three years to report it, which is a longer and stronger right than this one. Reklamation explains how that works.